THE FINER DETAILS
Limited Lifetime Warranty
Herff Jones fully warrants both your ring and simulated birthstone to be free from defects in workmanship and/or material. Herff Jones will repair any such defects or replace the ring without charge. If your ring cannot be repaired or replaced under these terms, a refund will be allowed.
The following services will be performed on your Herff Jones High School Class Ring without charge:
- Repair defects in workmanship or material.
- Replace with a new ring if repairs cannot be made due to defects in workmanship or material.
- Replace defective, broken or lost simulated birthstones.
- Resize your ring.
- Restore the original finish on your ring.
- Change the year date on your ring if your year of graduation changes while you are still in school.
- Should you change high schools before your year of graduation and notify Herff Jones of this change prior to graduation from high school, Herff Jones will change the crest on your current ring or manufacture a ring appropriate to the design of your new high school.
- You may trade-in your Herff Jones High School 10K, 14K, or 18K gold ring for credit toward the purchase of a Herff Jones College Ring at any time. The trade-in credit you will be given for your high school ring will be gold reclamation value based on the prevailing gold price on the world market at the time of the trade-in.
PLEASE NOTE:
- Any ring submitted to Herff Jones under claim of this warranty must be positively identified as a Herff Jones ring and manufactured after 1985.
- Other natural, genuine, synthetic and simulated stones, such as diamonds, topaz, Hope Star Sapphires, Royal CZs, etc., are not covered under this warranty.
- Herff Jones Limited Lifetime Warranty is void if any work is performed on the ring by anyone other than Herff Jones.
- You are responsible for the delivery of your ring to your local HJ office or the Herff Jones Warranty Service Center.
- Damages resulting from improper handling, lack of care, or normal wear and tear are not covered by this warranty.
- This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
- Changes cannot be made after your order has been processed. Deposit cannot be returned for any article after order has been entered for manufacture. Any questions regarding warranty and repairs should be directed to your local HJ office.
To make a claim under this warranty, contact Graduate Service, Inc. for all necessary details.
Lost Ring Program
For the period extending six years from the date of purchase, the Lost Ring Program™ (LRP) is designed to help you obtain a replacement ring if your high school class ring is permanently lost or stolen. The LRP is in effect only for your original ring and has a one-time use policy. Genuine stones and diamonds are not covered by this warranty. Replacement price is a reduced fee adjusted to reflect the current precious metal prices. High School class rings purchased from Herff Jones after July 1, 2006 are eligible for this offer. Certain terms and conditions apply.
To order a replacement high school class ring under the LRP, contact Graduate Service, Inc. for additional details.
Change/Return Policy
By submitting your payment, you understand changes and cancellations must be requested within 72 hours of your order date. Changes after this time are subject to a $75.00 + tax remake fee. Cancellations after this time period are subject to deposit forfeiture.